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Workplace Strategy: closing the gap between your policy and your building

Most organisations changed how they work several years ago. Far fewer changed the building. The estate is still furnished for the policy it had in 2019, and it is being paid for at today’s rates.

 

What we measure

Occupancy analytics and sensor data where it exists, structured observation where it does not, utilisation studies across representative weeks, employee surveys and interviews, and benchmarking against comparable organisations. The gap between what the data shows and what people report is usually where the real finding sits.

 

 

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What the strategy answers

How much space you actually need, sized on peak demand rather than headcount times a ratio. What mix of settings earns the commute. What the change costs, and what it avoids. And how you will know whether it worked — post-occupancy evaluation committed to at the start, measured against the same baseline.

 

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Scenario planning for decisions you have not made yet

Lease events, growth, consolidation and policy changes all force space decisions on someone else’s timetable. Modelling two or three plausible futures before the deadline is considerably cheaper than reacting to one.

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Strategy that survives contact with the building

The weakness of much workplace consultancy is that it stops at the slide deck. Recommendations arrive un-costed, real prices meet real lead times, and the strategy quietly dissolves. Ours arrive costed and buildable, because the organisation that made the recommendation is the one that will deliver it.

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Start with a diagnostic

The process of revamping your workspace is closer than you think. Get in touch using the form below to get started.

 

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Cost and evidence

What does a study cost?

A utilisation study is a four-figure piece of work rather than a five-figure one. What moves it within that range is the number of buildings, the floor area, how many people, and whether you already hold usable data — badge records, room bookings, network logins — or whether it needs a fortnight of structured observation.

It is priced as a defined piece of work rather than a day rate, and the figure is agreed before anything starts. Set against what a building costs to run each year, or against refurbishing space that turns out not to be needed, it is a small number.

On evidence, we would rather be careful than impressive. One client, an online bank, has seen profits double in the years since their workspace project. We would not claim the office did that — the business grew for many reasons. But the people who work there will tell you the space played a part, and that is as far as anyone can honestly go.

Workspace at an online bank in London, furnished by JPA Workspaces

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