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consultancy workspace

Workplace Constulancy: six services, one methodology:

Most workplace consultancy is sold as a single engagement you either commission or you do not. Ours is six separate services. You can buy one, or several, or start with the smallest and stop when you have what you need.

They share one method, and that is what makes them a single offer rather than six unrelated ones.

The six services

4D Methodology

 Not every engagement runs all four. A utilisation study stops at Define. A full workplace transformation runs the lot. The methodology is the same either way, which is why the outputs join up.

1
Discover

Stakeholder interviews, employee surveys, focus groups, workplace audits, occupancy studies and utilisation analysis. We build a picture of what the workplace is actually doing.

2
Define

We synthesise the qualitative and the quantitative into a workplace vision, a gap analysis and a space budget. This is where the problem worth solving gets named.

3
Design and develop

Concept development, space planning, user journey design, and the furniture and workplace solutions that follow from it.

4
Deliver

Technical coordination, implementation support, change management, and post-occupancy evaluation to confirm the change did what it was meant to.

Why a furniture company does this

Because the expensive mistakes are made before anyone specifies a chair. We have supplied furniture since 1974 and the pattern is consistent: the projects that go wrong went wrong at the brief, not the order.

It also means our advice has a check on it. If a utilisation study says you need less space than you thought, we will say so — and we will have said it before quoting for the furniture.  This way you do not overspend on furniture but also can use the space for something else to align to you strategy and culture.

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Compliance and sustainability

Every recommendation is measured. On a recent refurbishment we assessed 599 items for reuse and had the embodied carbon and transport figures externally verified by Net Zero International — roughly half the cost and half the carbon of replacement. We hold EcoVadis Platinum, which places us in the top 1% of companies assessed.

For projects targeting BREEAM, WELL or a corporate net-zero commitment, we provide figures that survive an audit rather than claims that read well in a brochure. 

 

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Employee engagement and wellbeing

A space people avoid is an expensive space. Surveys and observation tell us which areas are working, which are ignored, and why — acoustics, light, privacy, or simply that nobody was asked.

That evidence is also what carries a change programme internally, because it came from the people affected rather than from a consultant. 

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Project management

 One team from first measurement through to post-occupancy review. At UCL that has meant installations inside two-week vacation windows in live buildings; at Pembroke College, out of hours and over weekends so the college kept running. 

 

The plan is built around the building being in use, because it usually is. Removal, recycling and reinstallation are coordinated in the same visits rather than handed to a third party. 

Where to start

Most engagements start with a workplace diagnostic: fixed scope, fixed price, and an answer to what your space is doing before any budget is committed. Tell us about the space and we will come back with scope and cost.

colleagues discussing employee engagement and wellbeing on separate tables in workspace
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Get in touch with us

For collaborative workspace consultancy for the full lifecycle of your project, contact us today. We’re here to support you from initial ideas right through to project management, implementation and beyond.