What happens after the furniture arrives

Most furniture suppliers are gone at handover.

A soft landing, not a handover

The most expensive furniture in any building is the furniture nobody knows how to use. A sit-stand desk that never gets raised is just an expensive desk. A task chair with six adjustments and no one shown how to make them is just a chair.

So we stay on after the install. We walk people through the settings — how the seating adjusts and why it matters, what the quiet pods are actually for, how the height-adjustable desks work — and we fix the small things in person while people are still settling in, rather than waiting for them to be logged as faults a month later. At King's College Maths School that meant staying through handover so the space worked on the first day of term rather than the sixth week of it.

How we can help you

We want you to get the most out of your workspace, so we’ll help you to use the space right now and into the future. We’re here to help before, during and after installation.

Facilities support, maintenance and user training
Additional product orders and top-ups
Moves and changes
Take-back, re-homing, ethical clearance and office furniture recycling
Asset management
Storage
Office furniture maintenance repair days
Refurbishment
Re-upholstery

Find out more about us

Office furniture maintenance

At JPA Workspaces, we take responsibility for the products we supply for their entire lifecycle, providing facilities support and maintenance as needed to extend the life of furniture for as long as possible.

A task chair with a failed gas lift is not a broken chair. A desk with a damaged top is not a broken desk. We repair, reupholster and replace components rather than replacing whole items, which is why our warranties are worth having: continuity of parts is agreed with the supply chain, so year seven does not turn into a discontinued-product conversation

Because we only sell products from robust, tried and tested manufacturers, we underwrite all factory warranties free of charge. We’re happy to work with your cleaning, facilities and maintenance teams to show them how to get the best from your furniture, and also to give product training and refresher training as needed. If hot desking means that someone else keeps adjusting your chair, you need to know how to reset it to make it work for you.

And for an office furniture maintenance emergency? We carry top-up stock and spare parts at our warehouse for next-day call-off, whether out of hours or at weekends – we are here to help.

The team that specified and installed the furniture is the team that maintains it. That is unusual and it is deliberate — it means nobody is arguing about whose problem a fault is

Office furniture recycling

All of our products have outstanding credentials, with the potential for use beyond warranty into second and third lives. Our aim is to supply durable, long-lasting furniture that can be re-used, refurbished, re-homed or recycled.

So when your furniture has reached the end of its useful life in your workspace, we will ensure that nothing goes to landfill if it can be used again. High quality items tend to retain residual economic value when no longer required, meaning that take-back, re-use and recycling are all viable.

With our office furniture recycling service, we reduce costs, increase value and improve your environmental performance.

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Workspace moves and relocations

The gap between buildings is where furniture usually becomes waste. When a move is phased, or a building finishes late, someone has to hold the furniture somewhere dry and accounted for. We store, track and reinstall it — for Hertfordshire Chamber of Commerce that meant holding key items through the whole transition rather than buying them twice.

We use our own JPA Workspaces installation teams for workspace moves, storage and relocations. Fully trained and highly skilled, our fitters are experienced in dismantling and reconfiguring for re-use and potential reconfiguration elsewhere in revised schemes.

With fitting teams, vehicles and warehousing all under JPA Workspaces ownership, we offer you full control over the entire process. This offers unrivalled levels of flexibility and the ability to adapt to changing schedules as required.

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Reuse and take-back at end of life

When furniture genuinely reaches the end of its service with you, it rarely reaches the end of its useful life. We rehome, remanufacture or recycle — for the British Library that meant redundant furniture going into local community organisations rather than into a skip, and for the Lord Lieutenant’s Charity Hub in Hertfordshire it meant £31,000 of quality pre-loved furniture furnishing a charity space at zero cost, avoiding 4.3 tonnes of CO2e.

Every item is documented, so the carbon and cost figures are numbers you can put in a report rather than claims